Contact Us:

Basingstoke Office 01256 322911

Guildford Office 01483 900150

Email: legal@wills-chandler.co.uk

Complaints Procedure

These can be usually be dealt with by way of a fixed fee but we can offer an hourly rate should you prefer. Either fixed rate or hourly rate, you will receive comprehensive advice from a solicitor or barrister on all aspects of your case.

This section sets out our complaints procedure.

We hope that you will never feel it necessary to complain or express dissatisfaction with our services. If, however, a problem does arise, please draw it to our attention immediately so that we may endeavour to resolve it to your satisfaction.

If you do have a complaint please address it in the first instance to the person responsible for your matter. If you would rather not speak to the person responsible for your matter or it has not been resolved to your satisfaction please contact the complaints officer, Anthony Dodson in writing at anthonydodson@wills-chandler.co.uk or at our business address.

All complaints are investigated, handled promptly and fairly. You have the right to complain to the Legal Ombudsman normally within six months of receiving a final written response from us about your complaint. You can contact them directly at:

The Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Telephone: 0300 555 0333
Website: www.legalombudsman.org.uk

You have a right to complain about your invoice. You may also have the right to object to the invoice by making a complaint to the Ombudsman at the address stated above. You may also have the right to apply to the court for an assessment of the invoice under Part III of the Solicitors Act 1974.